Privacy Policy

At ValuGate, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

1.1 Personal Information: We may collect personal details such as your name, email address, phone number, nationality, residency status, and other information necessary for providing our services.
1.2 Document Information: We collect documents required for processing services, such as real estate ownership transfers, visa applications, and other related services.
1.3 Usage Data: Our website may automatically collect information such as your IP address, browser type, operating system, and pages visited, for analytics purposes.
1.4 Payment Information: When you make a payment, we may collect billing and payment details. Payment information is processed securely and in compliance with applicable laws.

2. How We Use Your Information

2.1 To provide the requested services, including document clearing, visa processing, and other offerings.
2.2 To communicate with you regarding service updates, inquiries, or any issues related to your requests.
2.3 To improve our website and services through analytics and feedback.
2.4 To comply with legal obligations and UAE regulations.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with trusted third parties, such as government agencies (e.g., Dubai Land Department), payment processors, or service providers required to fulfill your requests.
3.2 Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
3.3 Consent-Based Sharing: We will not share your information with third parties for marketing purposes without your explicit consent.

4. Data Security

4.1 We take reasonable technical, administrative, and physical measures to safeguard your information from unauthorized access, loss, or misuse.
4.2 While we strive to protect your data, no method of transmission or storage is completely secure. By using our services, you acknowledge that you share your information at your own risk.

5. Data Retention

5.1 We retain your information for as long as necessary to provide our services or comply with legal requirements.
5.2 Once your data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

6.1 You have the right to access, update, or delete your personal information stored with us, subject to UAE laws and regulations.
6.2 If you wish to exercise these rights, please contact us using the details provided in the “Contact Information” section below.

7. Cookies and Tracking Technologies

7.1 Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
7.2 By using our website, you consent to our use of cookies. You can modify your browser settings to disable cookies if you prefer.

8. Changes to This Privacy Policy

8.1 We reserve the right to update or modify this Privacy Policy at any time.
8.2 Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will reflect the latest update. Continued use of our website or services constitutes acceptance of the revised policy.

9. Governing Law

9.1 This Privacy Policy is governed by the laws of the United Arab Emirates.
9.2 Any disputes related to this policy will be subject to the jurisdiction of the courts in the UAE.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@valugate.com
Phone: +971 5 2772 9003
Address: Dubai, UAE